Question

Adult content filter

  • 19 September 2023
  • 5 replies
  • 114 views
Stuart Mclachlan
Rank

I have turned adult content filter off on my app but still cannot access anything online as it continues to state insecure connection. I cannot find a straight answer on here, any help appreciated 

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5 replies

Tom
Rank
Userlevel 8
Badge +4

Hi @Stuart Mclachlan 

 

Is your device/browser blocking access?

 

Are you unable to access anything over mobile data or just certain websites when using a browser?

 

Tom

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Stuart Mclachlan
Rank

Hi no if i turn off my mifi i can access anything online but connect to my mifi on ID sim cant access almost anything, says "this site can't provide a secure connection"

Kash
Rank
Userlevel 7
Badge +7

Hi @Stuart Mclachlan,

Do 18+ websites work when the SIM is in your handset?

It may  be the settings on the MiFi device blocking the access.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Stuart Mclachlan
Rank

Hi, yes i have tried that without any success, its definitely the sim, ive checked Google account and that isn't locked.

I have cancelled my sim account as getting in touch with customer services didn't work, not impressed with the whole service. 

Thanks for your reply 

Tom
Rank
Userlevel 8
Badge +4

Hi @Stuart Mclachlan 

 

I’m sorry to hear you’ve cancelled with us, if you need assistance with anything else, please let us know.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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