Question

App update required?

  • 30 April 2024
  • 3 replies
  • 60 views
S
Userlevel 1

Hi, 

 

New customer here. I downloaded the app and registered with the new number but I'm bringing my old number over. Will the app update once my new number ports or will I have to delete the app & start again?

 

Thanks everyone 

3 replies

andewhite
Rank
Userlevel 8
Badge +9

The iD app should just reflect the number you wanted to keep, once the switch from your old provider to iD Mobile has happened, @Scott_lov. 

It can sometimes take a day or two before the self-service iD app and “My iD Account” online applications show the ported number.

 

S
Userlevel 1

Thank you :)

 

Appreciate the help

Tom
Rank
Userlevel 7
Badge +4

Hi @Scott_lov 

 

Thanks for the help here @andewhite.

 

Tom

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