Question

Are all calls recorded?

  • 25 October 2023
  • 1 reply
  • 34 views
Mark McC
Rank

In terms of customer service with IDMobile?

I had a phone call yesterday (outbound) from the complaints department which I would like to request a copy of.

 

 

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1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Mark McC 

 

We may be able to retrieve a call between iD Mobile and a customer for an internal investigation, however I don’t believe we’d be able to provide a copy of it to yourself, sorry.

 

If you’re in contact with the complaints team, we’d recommend keeping contact with them.

 

Tom

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