Question

Being billed more than expected

  • 2 September 2021
  • 2 replies
  • 34 views
Natasha Bell
Rank

Why am I being charged more then the original agreed on amount for the contract?

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Natasha Bell,

It might be worth reading the FAQ article about refunds at:

How do I get a refund? | Join the discussion, ask questions, share advice. (idmobile.co.uk)

Good luck! 

Will
Rank
Userlevel 6
Badge +8

Hi @Natasha Bell,

 

Is this your first bill with us, or have you been with us a while?

 

Have you upgraded or changed your Direct Debit date recently?

 

Will

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