My father has passed away and I need to cancel the direct debit for his phone. Can you please advise me how I do this?
Unfortunately I am struggling to find his phone and/or his mobile number.
Thanks
Best answer by WelshPaul
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Bereavement
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Userlevel 8
+9
I’m trying to use live chat but keep getting an error message
The requested URL was rejected. Please consult with your administrator.
Your support ID is: 16041408447785193301
The quick solution is to sign-out of your iD community account before starting the iD live chat.
Alternatively, try contacting iD customer service privately for assistance by using Facebook Messenger, or sending a Twitter DM.
The support teams work until 8pm weekdays.
Userlevel 7
+10
Hey
This is an issue caused by cookies.
Try incognito or private browsing and it should work.
If you still get stuck, let us know.
Mohammed
Userlevel 8
+6
Hi
Sorry to hear about your fathers passing. The following link will explain what it is you need to do under such circumstances:
Userlevel 7
+10
Hey
My condolences for your loss.
If you need help still or struggle to get in touch, just message us here and we’ll send you a PM and will help get it raised.
Mohammed
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