Hi. I wonder if I could get some advice on the following.
My mother passed away in September after a hard fought battle with cancer. When I contacted iD Mobile to cancel the contract, they advised me that as the contract was in ‘my name’, I could not cancel and the recently updated contract would have to be paid in full. This reminded me that many years ago as a birthday gift, I got my Mother a smart phone. After a year or so, I transferred the payment, email address and everything I thought I needed to, to my Mother. Despite explaining this to the chat advisor, there was no flexibility at all. I was so frustrated by the lack of what I thought was basic common courtesy and common sense I raised a complaint and waited for a response. No response has been received as yet and it’s been weeks. What I did get though was a message from my brother today, who visited my Mother’s empty house, with a picture of a Final Demand Notice from iD Mobile threatening to cut the phone off and send the debt to a debt collecting agency. I’ll spare the expletives, but hopefully you can imagine how I’m feeling.
Any constructive advice would be appreciated.
Kind regards David
