Bill cap does not work
says
oops something has gone wrong
what do I do please
Userlevel 8
+9
In your situation,
🍀
How do you get an advisor?
How do you get an advisor?
Not very impressed with this app
Userlevel 8
+9
How do you get an advisor?
How do you get an advisor?
Try the URL https://idmobile.co.uk/live-chat,
The advisers work until 8pm on weekdays.
Mines the same I'm not impressed at all nd it won't let me set up a direct debit through it either
Userlevel 8
+9
Mines the same I'm not impressed at all nd it won't let me set up a direct debit through it either
Have you tried doing this online at https://my.idmobile.co.uk,
Userlevel 1
It's the same for me, can't adjust anything through the new app. The app doesn't have that many features you would expect the ones it does have to work.
Userlevel 7
+4
Hi
The iD Mobile app is facing some issues with certain features at this time, apologies for any inconvenience caused, the team are working on a fix.
As mentioned above by
Tom
Userlevel 1
The new website has changed where to do this.
Now you have to go to Bills
then scroll to the bottom
click on “Manage Bill Cap” and use the slider to change the cap.
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