bill charged out of contract

  • 20 January 2024
  • 3 replies
  • 18 views

My monthly contract is £19.99

5gb internet

Unlimited minute

Unlimited text

But now finished and it charges even though i haven't used my data full

 


3 replies

My monthly contract is £19.99

 

5gb internet

 

Unlimited minute

 

Unlimited text

 

But now finished and it charges even though i haven't used my data full

I’m guessing they have charged you for a full month, despite you only using it partially. Unfortunately I don’t think they pro-rate refunds.

Userlevel 7
Badge +7

Hi @TanvirAlifa A Khan,

Welcome to the Community!

We would still charge you the same amount even if the full data allowance was used.

If you wish to change your tariff please check your plan changes via the app.


Kash

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