Question

Billed Twice for the Same Period

  • 28 April 2024
  • 3 replies
  • 25 views
lewis1910
Rank

I’ve been with ID Mobile for my 2 childrens numbers since February 25th. Bill February £8 per number, March £8 per number (which is what I signed up for) April’s bill says £11.64 per number and it’s got an additional £3.03 on each bill for a period of time already paid for in previous bills. Why am I being charged for the same period again.

February I was invoiced for 25/2-24/3

March it was 26/3 to 24/4 and now April it says 25/4 to 24/5/24 (which is correct) plus 25/3 to 21st April which I already paid in March? WHY? 

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @lewis1910 

 

Have you been charged the same period for your monthly recurring charge or was this an extra charge in that period?

 

An extra charge may come in a later bill, hence showing an older timeframe.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

I’ve been with ID Mobile for my 2 childrens numbers since February 25th. Bill February £8 per number, March £8 per number (which is what I signed up for) April’s bill says £11.64 per number and it’s got an additional £3.03 on each bill for a period of time already paid for in previous bills. Why am I being charged for the same period again.

February I was invoiced for 25/2-24/3

March it was 26/3 to 24/4 and now April it says 25/4 to 24/5/24 (which is correct) plus 25/3 to 21st April which I already paid in March? WHY? 

Looks like something has gone wrong with the billing, @lewis1910. 

From dates listed in your post, looks like iD did not bill for 25th March 2024.  

Kash
Rank
Userlevel 7
Badge +7

Hi @lewis1910,

Just checking if you require further assistance with this?

If you require further assistance, please get back to us here.


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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