My monthly bill is £55.99 and I’ve just looked and they are taking £98 out of my bank from billing dates 26 Aug 2023 to 17 Oct 2023 ?? Last payment I had that they took out was in July
Best answer by andewhite
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Userlevel 1
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Userlevel 1
Why are they not billing me monthly ?? How do I get hold of ID mobile is there an email ?? Starting to regret moving from 02 to ID mobile as you just cannot get hold of anyone
Userlevel 8
+9
Why are they not billing me monthly ?? How do I get hold of ID mobile is there an email ?? Starting to regret moving from 02 to ID mobile as you just cannot get hold of anyone
Okay
For timely assistance with your iD account perhaps try one of the following:-
- iD Live Chat
- Facebook Messenger
- X (Twitter) DM
The agents work until 8pm on weekdays.
Userlevel 1
Live chat doesn’t work ??
Userlevel 1
I’ve sent a message on fb through messenger
Userlevel 7
+4
Hi
The billing period would typically be 30 days, a 30 day period would be your normal billing amount.
The billing period between 26/08 to 17/10 is 52 days, hence the bigger bill.
This is typically a result of a change in direct debit date.
https://www.idmobile.co.uk/directdebit
Tom
Userlevel 1
Thank you
Userlevel 7
+4
Hi
Let us or the team on Facebook know if you need assistance with anything else.
Tom
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