Question

Billing

  • 15 April 2024
  • 6 replies
  • 57 views
K
Rank

Want to speak to an adviser 

6 replies

andewhite
Rank
Userlevel 8
Badge +9

You can do this online at https://idmobile.co.uk/live-chat, @Kaz 22. 

The iD advisers work until 8pm on weekdays. 

To avoid the 24/7 chat-bot, type “talk to a person” after connecting on the iD Live Chat.

Kash
Rank
Userlevel 7
Badge +7

Hi @Kaz 22,

Welcome to the Community!

Did you manage to get in touch with the Live Chat Team?

If you still require assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

No I did not get it sorted out I'm seriously thinking of going elsewhere as soon as iam able to 

Tom
Rank
Userlevel 7
Badge +4

Hi @Kaz 22 

 

Okay, what appears to be the issue with your billing?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

I paid 20 pounds for my account on the 12 of this month by the automated phone call but for some reason their still haven't taken it off my account and reinstalled my service 

Kash
Rank
Userlevel 7
Badge +7

Hi @Kaz 22,

Payments can take 5 working days to process.

It sounds like your payment may have not been successful as it would usually show on your bank account as taken.

Once the payment has cleared the services are restored within 24 hours.

Please get back to us if you require further assistance.


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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