billing issue

  • 30 March 2024
  • 1 reply
  • 24 views
Solomon Oxenham
Rank

I tried to pay my monthly phone bill via the phone service yesterday and it has taken the money out of my bank account but is not allowing me to use the services. I tried to pay it again today and the same issue has happened. So I have payed double my monthly bill and not received any of my service.

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Solomon Oxenham 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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