Question

Billing Query

  • 6 July 2021
  • 1 reply
  • 21 views

Userlevel 1

I’ve taken a contract out on the 23rd of June. I’ve set my DD date for the 23rd of each month once the app was setup. Ive received a letter and checked the app that my first bill coming out on the 8th of July when the period ends the 22nd. Surely it should be the 23rd of July?


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1 reply

Userlevel 7
Badge +7

Hi @Jamesrkral,

 

Thanks for getting in touch.

When you take out a contract the billing starts right away and the bill is usually due within 14 days from the invoice start date.

First bills can sometimes be a little higher due to pro rata charges.

 

Kash

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