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Bringing transfer of old number forward

  • 10 August 2023
  • 5 replies
  • 102 views
Jay O
Rank
Userlevel 1

Is there a means of bringing forward the date my old number is ported to ID? When I purchased the contract I selected 15th August 2023, not realising the phone would be delivered next day.

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Best answer by andewhite 10 August 2023, 11:53

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Jay
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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Hey @Jay O, perhaps the best chance for getting this changed is ask iD customer service using their online live chat service. 

After connecting, type “talk to a person” to bypass the chat-bot, and speak to an agent. 

The agents work until 8pm on weekdays. 

Jay O
Rank
Userlevel 1

Thanks @andewhite , I'll try that.

 

Jay
Mohammed
Rank
Userlevel 7
Badge +10

Hey @Jay O,

Have you been able to sort this or did you need us to PM you for this?

An agent needs to cancel and re-process the port.

Mohammed

 

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Jay O
Rank
Userlevel 1

Hi @Mohammed, I spoke with someone via live chat who said it couldn't be changed.

Jay
Kash
Rank
Userlevel 7
Badge +7

Hi @Jay O,

Sorry to hear that.

Unfortunately as we have just seen this today the earliest we would be able to change this to would be the 15th.

Sorry for the delay.

If you require any assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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