Solved

Calls dropping with "Sorry, your service does not allow access to this number"

  • 14 July 2023
  • 9 replies
  • 556 views
J
Rank
Userlevel 2

During voice calls from my new iD Mobile SIM from Derby over 4G to my parents in Kent on TalkMobile (4G network) with a full/nearly full signal, after a few minutes conversation the calls drop to the following error message-

“Sorry, your service does not allow access to this number.”

Browsing these forums, it looks like when this happened in 2020 it was likely due to a recent network misconfiguration issue.

Is anyone else seeing this?

Is this a known issue right now?

When will it be fixed?

 

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Best answer by NataliaH 14 July 2023, 18:17

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9 replies

AuroraRaven13
Rank
Userlevel 1

This ^^

R
Rank
Userlevel 1

Me too

C
Rank
Userlevel 1

Not resolved. 

 

GordonK
Rank
Userlevel 1

me too. any updates?

J
Rank
Userlevel 1

Me to to a Land line. Happened 4 times in 30mins. One time did not connect at all just straight through to the error message.

A
Rank
Userlevel 1

Same for me. What I cant understand is why there is no way of formally reporting and getting a response, or is there?. Wonted be staying once my contract has expired as service has been poor.

N
Rank
Userlevel 1

Same

J
Rank
Userlevel 2

Sorry, meant to click Like not Solved.  Very definitely not solved.  Any way to undo "Solved"?

Kash
Rank
Userlevel 7
Badge +7

Hi @japlummer @jewelie @AuroraRaven13 @Clipper @AppleSupport @Richard Bach @GordonK @NataliaH,

Sorry to hear about the issues that you have had.

This seems to have been an outage which should now be fixed.

If you are still having any issues you can get back to us here and we will assist you further.

 

Kash

 

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