Question

Can't access my data, can't call or text.

  • 3 April 2023
  • 1 reply
  • 21 views
M
Rank

I purchased a plan in December - unlimited calls and texts, large amount of data too. But as of three days ago, I can’t access my data, can’t make calls or texts. It is beyond annoying and completely goes against the point of having a plan in the first place.

 

I’ve tried all the general method with the airplane mode, turning the phone off - none of them work.

This topic has been closed for comments

1 reply

Tom
Rank
Userlevel 8
Badge +4

Hi @MErkaboeva 

 

I’m sorry to hear this, are you still having this issue?

 

Are you getting any signal at all? Have you checked your postcode on the iD Mobile coverage and outage checker?

 

Have you tried the SIM in another device to test there?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions