Question

Can't log into account

  • 21 March 2022
  • 1 reply
  • 21 views
Geoff Mortimore
Rank

hi. I haven't used phone for a while, tried to access account - right surname, year of birth, mobile number..but message “there is a problem”. Tried …..

Forgotten your username/email address?

Forgotten your password?

but same issue...I know my name and when I was born! Can anyone help pls?

This topic has been closed for comments

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hey @Geoff Mortimore, it could be that you entered something slightly wrong when placing your order. I’d recommend contacting the Live Chat team for further assistance with this.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?