Question

Can't login to my portal

  • 1 December 2023
  • 4 replies
  • 220 views
Ryan Yeung
Rank

I can’t login to my account on website or app.? 

4 replies

andewhite
Rank
Userlevel 8
Badge +9

In addition, this topic says there’s an issue with the iD app.

Nikhil P
Rank
Userlevel 8
Badge +3

Hey @Ryan Yeung, 

Unfortunately, we are currently experiencing some issues with the iD Mobile app. The team are working on getting it back up and running as soon as possible. 

I’ll post any updates on this topic: 

Sorry for any inconvenience this has caused. 

Nikhil

 

iD Community Manager
Ryan Yeung
Rank

Thanks. It is not just the ID Mobile app. The website cannot perform login to my account too.

Nikhil P
Rank
Userlevel 8
Badge +3

Hey @Ryan Yeung, 

The team have just reset all the servers, i believe this i way My Account online is currently not available. 

Fingers crossed, it should all back up shortly. 

Thanks,

Nikhil

iD Community Manager

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