Hello
I am beyond frustrated with ID Mobile. I bought a handset which I ended up returning in 14 day cooling off period. I was unaware any charges would be required since I cancelled in this period, the first I knew is because of a missed payment on my credit report.
I received a final bill in my email but it wouldn’t let me open it unless I registered, and I didn’t want to register since I wasn’t going to stay a customer. I have spoke to multiple people through ID mobile chat and yet no resolution, one person just left. They keep repeating to register for app or use automated phoneline.
I have explained over and over, when I call the phoneline, it does not recognise the ID mobile number (i presume because the contract is closed, then it hangs up the line). I cannot register for the app, no number to receive security code, last chat person gave me security code but still can’t log in.
I now have 2 months “arrears” on my credit report and am very angry. I cannot pay the bill!!! Previous person around a couple of weeks ago said debt was wiped, but credit report now showing 2 months arrears! Another person now said wiped, but can I trust this when they wont send me proof?
This is the most ridiculous situation i’ve ever been in and will last on my report for 6 years, despite it being spotlessly clean before this!
