Switching from EE and cannot port my number over. Details are correct.
1. Tried different browsers
2. Submitted my surname in CAPS as advised elsewhere.
Never had a problem with porting to other networks.
Error got:
"We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again"
+9
If you’re trying to do this while signed-in to your “My iD Account” online, make sure you’ve completed the online profile in your online iD account.
You can also get this error if your PAC has already been given to iD already
Alternatively, get assistance submitting your PAC by contacting iD privately using Facebook Messenger, or on Twitter using a direct message.
The support teams work until 8pm on weekdays.
+4
Hi
When purchasing did you submit your PAC number to us?
Does the transaction number you’re using begin with a “4”?
Tom
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