Question

can’t send text messages or change number on phone settings

  • 30 October 2023
  • 1 reply
  • 286 views
K
Rank

I ported my old number about 2 weeks ago and have had issues sending text messages as I get an error message. I’ve restarted the phone and taken the sim out and put it back in but to no avail. 
also, I can’t change my number on the iPhone to reflect my old number - it only shows my new number and does not let me save my old number when I try to change it. 

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1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @karisambrosej,

Welcome to the Community!

We would advise that you try the below and hopefully that should work.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

You may need to reset your network settings if step 4 doesn’t work.

 

Kash

 

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