Solved

Cancel disconnection request

  • 26 January 2021
  • 11 replies
  • 326 views
Z
Rank

Hello

I want to cancel my disconnection request. No way to do this on app or chat. 

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Best answer by Mohammed 27 January 2021, 15:07

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11 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Zerobb,

This can only be done by us as we need to cancel this via the account.

 

I’ll PM you so we can pick this up now.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Hi, I have requested a disconnection but want to continue using the sim but only need 2gb of data so would like to change to the £6 a month 30day plan but can't do this on the app or online and live chat not working

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Cazbar66 

We will send you a Private Message to help with canceling the disconnection request.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Meesha
Rank

Hi,

 

I would like to cancel my disconnect request please. 

 

Thanks

 

 

Kevin
Rank
Userlevel 4
Badge +10

Sorry for not catching this reply sooner @Meesha 

If you’re still looking for help here, we’ve sent you a private message so we can do just that for you.

Simply click on your profile icon in the top right, then go to your private messages.
 

Sarah Ali
Rank

Hi, I have requested to cancel my contract however i have change my mind and want to stay.

How can i cancel the disconnection? i have not been able to access live chat for the pasrt week now and have tried all the options available 

Thanks

sarah

Kash
Rank
Userlevel 7
Badge +7

Hi @Sarah Ali,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Aidan Brock
Rank

Hi, I have requested to cancel my contract however I have change my mind and want to stay.

I’d cancel the disconnection but I have not been able to access live chat and have tried all the options available 

Thanks

Aidan

Tom
Rank
Userlevel 7
Badge +4

Hi @Aidan Brock 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Natalie Harris
Rank

Hi, please help me cancel my disconnection request

Tom
Rank
Userlevel 7
Badge +4

Hi @Natalie Harris 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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