Hello
I want to cancel my disconnection request. No way to do this on app or chat.
Best answer by Mohammed
View originalHello
I want to cancel my disconnection request. No way to do this on app or chat.
Best answer by Mohammed
View originalHello
This can only be done by us as we need to cancel this via the account.
I’ll PM you so we can pick this up now.
Mohammed
Hi, I have requested a disconnection but want to continue using the sim but only need 2gb of data so would like to change to the £6 a month 30day plan but can't do this on the app or online and live chat not working
Hi
We will send you a Private Message to help with canceling the disconnection request.
-Mohsin
Sorry for not catching this reply sooner
If you’re still looking for help here, we’ve sent you a private message so we can do just that for you.
Simply click on your profile icon in the top right, then go to your private messages.
Hi, I have requested to cancel my contract however i have change my mind and want to stay.
How can i cancel the disconnection? i have not been able to access live chat for the pasrt week now and have tried all the options available
Thanks
sarah
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Hi, I have requested to cancel my contract however I have change my mind and want to stay.
I’d cancel the disconnection but I have not been able to access live chat and have tried all the options available
Thanks
Aidan
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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