Question

Cancellation no longer have phone

  • 25 March 2021
  • 2 replies
  • 10 views
Y

cancellation of contract

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2 replies

Y

I’m trying to cancel my son’s mobile contract.  He no longer has the phone.  I can’t log in to do it online as we don’t have the phone so the security code will not be received.  Also, the chat bot tells me to log in on the app or online but we cannot do this without the phone. 

 

Please help me cancel this contract as I have no other method of contacting ID mobile. 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @YamiS 

We will send you a Private Message to help with cancelling your contract. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

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