Question

Cancelling a SIM

  • 13 February 2021
  • 1 reply
  • 8 views
HeatherM
Rank

I ordered a SIM, it does not work in the phone (or any phone) I intended it for. I therefore do not know the mobile no to set up the account to then cancel it. I need to cancel it as I am not making any use of it and because there is no way of cancelling without knowing the no I am going in circles.

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1 reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @HeatherM 

We are sorry to hear that. All sims are activated upon despatch so should work in your phone straight away. If you are still wanting to cancel, feel free to speak to our Live Chat | iD Mobile Network team who will be able to assist you with this.

 

-Mohsin

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