Hi,
I wonder if anyone can answer my question please
A week ago I took out a new contract for an iPhone 12 but it does not suit my needs. I have gone back to Curry’s to see if I could exchange it for a Google Pixel 7 (which is a cheaper contract). I was advised that I couldn’t change to a different handset and could only exchange to a different iPhone.
The sales guy said the only way would be to return my phone and cancel my contract and then take out a new contract but this would mean another credit check.
This seems a little crazy, surely it would be simpler to just exchange the handset (I’m within my 14 day period) failing that why re do a credit check ? I passed one a week ago for the iPhone which is a much more expensive contract than the pixel. Could they not just take that credit check and switch contracts.
I’m now stuck with a handset I don’t want. I’m happy with the network, just chose the wrong hand set.
