Cannot access my bills

  • 12 April 2023
  • 6 replies
  • 193 views
P
Rank

I am able to log onto my I'd app and see my minutes data and txt allowances but when I try to look at my bill data it says loading and nothing happens this has been going on for a few weeks now 

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6 replies

Sooteee
Rank

+1 

S
Rank

Same for me (and my father).

You can’t even speak to someone at customer service unless you’ve got more than an hour to hang around waiting 🙄

andewhite
Rank
Userlevel 8
Badge +9

Does the online site https://my.idmobile.co.uk work? 
You can access your iD account online to see your bills, allowances, et cetera.

🍀

P
Rank

Yes just tried the on line site and I can see all billing so it only seams to be the app 

S
Rank

Yes, worked for me, too.

Looks like it’s an app specific problem.

many thanks 👍

Tom
Rank
Userlevel 7
Badge +4

Hi @Sooteee 

 

Have you tried the above mentioned by @Philrog, @andewhite & @Sir Paolo and try on the iD Mobile website instead of the app itself?

 

Tom

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