Just bought an iphone 13, do not know if this has processed or gone through due to no clarification via email. Is this common? or does this happen due to a failed credit check
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Userlevel 8
+9
Was there an upfront payment for the package you selected
Have iD setup a direct debit for your contract?
Is there something from iD in your mailbox Junk/Spam folder?
Was the item you ordered actually in-stock?
yeah it was 49.99 so checking to see if itts gone thorugh, nothing in spam though and yeah its in stock
Userlevel 8
+9
Is the £49.99 showing as pending in your online banking, or has the payment been processed?
You could try calling the iD sales team on 020 7139 1397 for assistance.
Alternatively, contact iD customer service privately for assistance by using Facebook Messenger, or sending a Twitter DM.
The support teams work until 8pm weekdays.
Forum members (like me) can’t see customer orders nor iD customer accounts
Userlevel 7
+10
Hey
It takes up to 24-hours for an order to process.
Have you now received confirmation of the order?
Mohammed
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