I keep getting this message and can’t log on for assistance can you assist
The requested URL was rejected. Please consult with your administrator.
Your support ID is: 8107331687162105096
Best answer by andewhite
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cant access help page
Userlevel 1
This topic has been closed for comments
Userlevel 8
+9
Unfortunately
- Perhaps sign-out of your iD community account, before you visit the main iD website.
- Open the main iD website https://www.idmobile.co.uk is a different web browser.
- Open the main iD website https://www.idmobile.co.uk using an incognito, or private tab in your web browser.
Not great, especially given iD are aware of this issue, yet don’t seem to be fixing the issue.
Userlevel 7
+4
Hi
Sorry to hear this, have you tried the steps above from
Tom
Userlevel 1
I was t signed into the main page but I logged on and logged off again and still I’m getting this message. Can you assist?
Userlevel 8
+9
I was t signed into the main page but I logged on and logged off again and still I’m getting this message. Can you assist?
What is the URL of the page you can’t access
Userlevel 1
Sorry I’m not very technical but It try to sign in to the chat with us page that I’m getting this message
Userlevel 8
+9
Sorry I’m not very technical but It try to sign in to the chat with us page that I’m getting this message
Okay
It could speed things up.
Userlevel 1
No sorry I stay alone can you tell me where I’ll find the url
Userlevel 1
https://www.idmobile.co.uk/live-chat?_gl=1*vfc8dv*_ga*MTAxMTE1MjYxOC4xNjkwODA3NDE4*_ga_XFK6G4B1Y7*MTY5MDkwMjcwMy4zLjEuMTY5MDkwMjk3OS42MC4wLjA.
Userlevel 1
This may be it?
Userlevel 8
+9
That URL works on my Windows laptop and iPhone
What device and web browser are you using?
You can also contact iD customer service using Facebook Messenger.
The agents work until 8pm on weekdays.
Userlevel 1
I’m using safari and an iphone 13
Userlevel 8
+9
Okay, then I see perhaps two options to try
- Close all your tabs in Safari, and then type in “https://www.idmobile.co.uk/live-chat”.
- Otherwise, open a Private tab in Safari, then type in “https://www.idmobile.co.uk/live-chat”
I just tried option 2, accepted all the cookies, then scrolled down until I saw the live chat blue button.
I WAITED a minute or two, and then clicked the blue button - live chat loaded.
🤞
Userlevel 1
I’ve tried both know and I’m still getting that message
Userlevel 8
+9
That message can only happen if you have not signed-out of your iD Community account in your Safari browser
Open the iD Community in your browser and then LOG OUT.
Userlevel 1
I’ve already done that I have only one tan open and it’s re this message
Userlevel 8
+9
Okay
One other issue might be if you used “Remember Me” when you signed-in to the iD Community.
You might need to log out then login again, and make sure “Remember Me” is NOT ticked.
Userlevel 1
Ok I’ll try that
Userlevel 1
It worked thanks
Userlevel 8
+9
Great - unfortunately, using iD live chat can be a bit of a faff.
It seems easier to use Facebook Messenger to talk privately to iD customer service.
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