Question

Cant do a thing!!!

  • 14 July 2023
  • 3 replies
  • 15 views
H
Rank

I can’t logon to the app as it’s stating my mobile number not active. I rang the 7777 line and states the same. What do I do??? Need to change my plan 

This topic has been closed for comments

3 replies

Haggispie
Rank
Userlevel 1

I’m having the same issue I’m goi g to cancel my contact before it’s even started, can’t register or Logan, despite using the correct details and can’t contact anyone to resolve this issue. I’m definitely not going to move my phone number to ID mobile. If this is the service you get before you have even started your contract.

Tom
Rank
Userlevel 7
Badge +4

Hi @Henry123 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Haggispie 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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