Question

cant initiate a switch. all details correct but site is broken, says details incorrect

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cant initiate a switch. all details correct but site is broken, says details incorrect

 

Regretting id mobile

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5 replies

mitts
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Userlevel 2
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You have to put your surname in all capital letters like SMITH then it will work

follow the buzzards
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I already did that still didnt work. 

Kash
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Userlevel 7
Badge +7

Hi @Israt,

Welcome to the Community!

Can you confirm that the transaction number that you are entering starts with a 4?

 

Kash

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Yes transaction number starts with 4. Today the transfer is complete, eventhough the form never submitted successfully. That would mean i have to get my PAC from ID to go back to old network. I really dont like the way ID operates their customer service. Thanks. 

Mohammed
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Userlevel 7
Badge +10

Hello @Israt,

Sorry to hear you feel this way.

We have had a few issues with ports and the form which we are aware of and fixing.

This has caused a higher than normal volume of contact but not the level of service we’d normally expect to provide.

I can only but apologise for any delays in responding and issues you’ve had with getting support.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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