Question

cant log in online or on app

  • 28 March 2024
  • 3 replies
  • 56 views

Userlevel 1

Just a white screen when I click log in on website. Has been a white screen for all day. 

 

Stays on loading screen on app. App was working before 11am this morning.

 

Can you fix please? Thanks.

 

It was all fine before you decided to give us a new app 🤣 

 

A word of advice "if it aint broke don't fix it" thanks...


3 replies

Userlevel 7
Badge +7

Hi @Hope-Marie,

Welcome to the Community!

We are aware of an issue with the app but it should now be resolved.

Please can you try again and let us know how you get on?

 

Kash

I can’t log in - never had a problem before! Can you advise me please?

Says my email and date of birth are wrong (but they’re not wrong!).

Userlevel 7
Badge +4

Hi @Alison Macdonald 

 

Have you registered to the new iD Mobile app before?

 

If not you’d need to register again, however new registrations may not be available at this time, we’d recommend keeping an eye on the following post.

 

 

Tom

Reply


Why iD Mobile?