I’ve tried registering with Id Mobile after putting the new sim in my phone. my old number is active as i carried over from BT. However i can only get through to the second stage of registration by putting in the new id mobile, however when im sent a security code nothing happens as my old number is active. what am i supposed to do?
Best answer by andewhite
View original
+9
When was the number you wanted to keep transferred to iD
It seems the online iD systems can sometimes take a few days to resync after number ports, which causes issues with registration.
🤞
i only put the new sim in today, but actually created the account via mobiles.co.uk about a week ago.
+9
Okay
If so, what date did you choose for your number switch
Hi, It’s sorted now, like you said there could have been a delay in bringing the old number over. It would help if i could have accessed a live human chat on the id mobile site instead of the frustrating chatbot. I did manage to resolve it by chatting to a human on their facebook messenger. Thanks for taking the time to help, much appreciated.
+9
That’s good news
+4
Hi
Glad to hear you could get in touch with us on Facebook Messenger, please let us or them know if you need any further assistance.
Tom
Already have an account? Login
No account yet? It's really easy to register here
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
