Question

cant send messges to short code numbers

  • 20 June 2023
  • 2 replies
  • 50 views
Maria Adam
Rank

I can’t send messages to a short code number how do I get this changed or unblocked 

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

If the short-codes are charged at a non-standard rate or deemed to be a premium rate service, you might not be able to send messages to the short code you’re using.

You might need to increase your iD account’s bill cap, if the charge for the short-code is not classified as being at the standard network rate.

Good luck @Maria Adam. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Maria Adam 

 

If the number you’re texting would be a chargeable one you might want to check the iD Mobile app to ensure your bill cap is high enough so the text(s) can be sent.

 

Tom

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