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Cant unlock sim!!! iphone7-8 - need a PUK code

Sahraqwhazzon
Rank

I Accideny locked my sim on the mobile data settings, but it won't give me an option to unlock it. Every time I power off or restart my phone it has "Sim card locked" as a notification on my lock screen. I click in the notification and it brings me to where it says "sim card can not be accessed. Please call your network provider to obtain your PUK code" And I enter a code and it says choose a new pin code , after I confirm that pin code it says unlocking then it goes back to saying I need a PUK code . It will not let me call or text anyone with out wifi and won't let me use my mobile data with my sim being locked.

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Best answer by Mohammed 11 January 2023, 14:47

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Sahraqwhazzon
Rank

Accideny locked my sim on the mobile data settings, but it won't give me an option to unlock it. Every time I power off or restart my phone it has "Sim card locked" as a notification on my lock screen. I click in the notification and it brings me to where it says "sim card can not be accessed. Please call your network provider to obtain your PUK code" And I enter a code and it says choose a new pin code , after I confirm that pin code it says unlocking then it goes back to saying I need a PUK code . It will not let me call or text anyone with out wifi and won't let me use my mobile data with my sim being locked.

Sim not phone

Please  help 

Sahrahasson@hotmail.co.uk 

WelshPaul
Rank
Userlevel 8
Badge +6

Enter an incorrect SIM pin code three times and the SIM locks and you will need a PUK code to reset the SIM pin and unlock the SIM. Enter a incorrect PUK code ten times and the SIM is permanently barred and you will require a new SIM card.

Either way you need to speak to live chat to obtain your PUK or replacement SIM card.

Sahraqwhazzon
Rank

Can you send me a puk code please

 

Sahraqwhazzon
Rank

To My email address please is my sim card that I pay £7 month 

andewhite
Rank
Userlevel 8
Badge +9

Can you send me a puk code please

 

You need to use the iD online chat service to get your PUK @Sahraqwhazzon.

Visit https://idmobile.co.uk/live-chat - the iD agents work until 8pm weekdays (6pm at weekends).

Good luck @Sahraqwhazzon.

Sahraqwhazzon
Rank

I got two contract but when I login online I can only see  only one of my contract .

andewhite
Rank
Userlevel 8
Badge +9

You’ll need to register your second contract at https://my.idmobile.co.uk.

Select the “Register” tab and complete the online forms.
You need access to the SIM for the contract you’re trying to register.

Good luck @Sahraqwhazzon.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Sahraqwhazzon,

We can PM you to send you a PUK code.

Worst case if the SIM is fully blocked and the PUK doesn’t work, a replacement SIM should also fix this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Sahraqwhazzon
Rank

Hey thank you for getting back to me,  

 

Where can you send to and how is pm work?

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Sahraqwhazzon 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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