Question

cap limit

  • 18 December 2023
  • 2 replies
  • 58 views
A
Rank

Hi, i am trying to make calls, however it says i cant make calls as i have reached my cap limit, but i did not reach any sort of cap limit, it is telling to make a payment, however there is no pyment to be made as i paid all my bills and the app does not indicate anything, it is so hard to reach a real human customer service with id, they clearly have no id, they made it so hard if you have a problem, please help me out here i am confused on what to do about this and i need to make calls asap, thank you community.

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @adil, iD Mobile don’t have a telephone support helpline. 

All the iD customer help & support is online, by one of their online support channels, which are: 

The agents work until 8pm on weekdays (6pm at weekends). 

Tom
Rank
Userlevel 7
Badge +4

Hi @adil 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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