Question

Change phone number

  • 30 April 2021
  • 7 replies
  • 165 views
B
Rank

Hey

I’ve come from vodafone and have a pac code and just want to keep my number.

I’ve tried to do this on your online forms which are not working, I’ve also tried to automated phone line and gone in circles for a bit.

As a new customer I’m annoyed that it’s this difficult to get assisted by a human.

Can somebody help me out with this please?

Ciaran

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7 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @bobbles21uk 

We are sorry to hear this. Was it the form below you tried using in order to process the PAC: 

https://switching.idmobile.co.uk/

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

Hi Mohsin,

 

Yes, it was that form. 

 

Ciaran

Mohammed
Rank
Userlevel 7
Badge +10

Hello @bobbles21uk,

Can you try going to: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount to register for an iD account. (If you've already registered, you can skip this step).
To register you'll need to put the iD SIM in the phone, enter your last name, date of birth and the iD number currently active (not the one you want to keep). A text with a security code is sent to the SIM, then once you receive it, enter it in the registration and setup a password.

Now log-into the iD app/account
Click " My Services "
Click "Keep your number"

Enter the PAC code and number to keep
Click Submit.

 

Let us know how you get on.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

HI Mohammed,

Followed those instructions it says

 

You entered a wrong PAC code or mobile number. Please check and try again.

I have checked it is the right number and PAC code. PAC code is still active.

Ciaran

Mohammed
Rank
Userlevel 7
Badge +10

Hello @bobbles21uk,

Thanks for testing.

What I’ll do is send you a PM now so we can pick this up and manually submit the Port for you.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

Okay Muhammed, Thank You.

 

Waiting on that PM

 

Ciaran

Mohsin
Rank
Userlevel 6
Badge +4

Hi @bobbles21uk 

Someone from our back office team will be in contact with you regarding this. Thank you for your continued patience.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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