Question

Changing plan - how choose plans other than two suggested

  • 10 March 2024
  • 4 replies
  • 54 views
F

Hi,

I’m trying to change my plan now that my contract is ending, but am only given two inappropriate options within my account.

With it seemingly impossible to get through to customers services, how do you change to one of the other standard plans?

4 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Probably best telephoning the sales team on 020 7139 1397. Tell them what plan your interested in and they will either say yes or no.

Kash
Rank
Userlevel 7
Badge +7

Hi @farrow,

Welcome to the Community!

Are you eligible for a cheaper plan change?

If you are still in a handset contract you’ll see better deals once you have passed the minimum term.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F

Hi,

Thanks for your replies. I have decided it is going to be less hassle to just move to another provider.

Kash
Rank
Userlevel 7
Badge +7

@farrow ,

I’m sorry to hear that.

If there is anything that we can help with, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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