Question

charged twice for bundle

  • 17 March 2022
  • 3 replies
  • 64 views
B
Rank

Hi i have been charged twice for my recurring bundle. I had to set up a new bundle cause my card details changed and now I've been charged twice for the 1 month bundle. 

Any help would be appreciated 

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3 replies

B
Rank

Hello I recently got charged twice for this months billing and now my data isn't working even though I've paid it 

 

Help would be much appreciated 

andewhite
Rank
Userlevel 8
Badge +9

Hello @Brandon Elvidge,

Have you checked for any planned maintenance work or service disruptions at the locations you are having trouble, by using the three network status checker?

Anyway, good luck.

 

Rory
Rank
Userlevel 5
Badge +6

Hey @Brandon Elvidge, if you still need help with this, I’d recommend contacting the Live Chat team.

 

Thank you,

Rory

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