Where do i check and amend payment details in My account.
I have just upgraded online from a 12 month plan (expired on 28 Nov 22) to a 30 day account.
iD Pay Monthly SIM (Upgrade)
I entered my Card details as requested during the upgrade so ID could take 1p from it and following the checkout I see this message.
“Log in to the iD Mobile app or My Account online and head to ‘Edit my Profile’ to change your details. iD Pay Monthly SIM Cost to be debited: £8.00 per month”
For 4 years I have paid by direct debit and the details on my ID account are my bank account details NOT my card details.
Has the order been placed and will it be processed. What do I have to do to ensure I am changed to the new plan and receive the new Sim card - if I need a new SIM now..
NB. My phone is 4G but a Live Chat confirmed the plan is compatible with 4G phones,
Best answer by andewhite
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