Question

Close account due to death of account holder

  • 28 April 2021
  • 3 replies
  • 81 views
G
Rank

Hi guys

Unfortunately a relative of mine passed away a few days ago. I can't seem to find out how we cancel their pay monthly plan. Could someone help please?

 

Thank you :) 

This topic has been closed for comments

3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @georgiastar 

We are sorry for your loss. We will send you a Private Message now to help with this. To view the message sent, simply click on your profile icon and select Private Messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F
Rank

URGENT I want to report the death of a account holder and close the deceased ID account.

Please respond 

Michelle
Rank
Userlevel 5
Badge +8

Hello @FatimaF 

 

I'm sorry for your loss. We'd like to help get this resolved and the account marked accordingly.

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks

Michelle 

iD Mobile  

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?