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Contract end

  • 30 May 2023
  • 4 replies
  • 332 views
V
Rank

Hi,
I have had a contract with you and my contract ended in November 2022. I paid my last payment in december 2022 and cancelled my direct debit as I thought my conctract ends automatically. However I now realize that probably I should have contacted you to cancel my contract. The problem is that I don’t have access to that phone as I bought it for my friend but she does not have access to it either. I would just like to know if I still need to cancel it and how I can do it if I don’t have access to ID mobile account and if there is anything else I need to do?

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Best answer by Kash 30 May 2023, 18:21

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4 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @ViZi,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Beata Szczypior
Rank

Hi, 

My contract end is tomorrow, I want to change provider and don’t renew contract with I’d. 

I get PAC code already, what else I need to do to end the contract where I need to report???

andewhite
Rank
Userlevel 8
Badge +9

Hi, 

My contract end is tomorrow, I want to change provider and don’t renew contract with I’d. 

I get PAC code already, what else I need to do to end the contract where I need to report???

If you give the PAC from iD to another provider, your iD account will be closed when you switch. Your final iD bill is produced the day after switching.

Kash
Rank
Userlevel 7
Badge +7

Hi @Beata Szczypior,

Welcome to the Community!

It looks like @andewhite has answered your question.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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