Question

Contract ended but still being charged

  • 4 April 2023
  • 2 replies
  • 190 views
S
Rank

Hi I'm after some advice if anyone can help. My contract ended in November 2022 but I have still been charged so I canceled my direct debit. I have tried to contact ID mobile loads of times but I can't seem to get an answer. I have now received a letter through the post saying that I still owe them money and I have 7 days to pay. I'm pretty sure that they owe me money though. Does anyone know how I can speak to someone to get this sorted? Thanks

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Shea190, unfortunately iD Mobile don’t have a telephone support helpline.

Your communication options are to get in-touch using their online live chat service, or contact iD privately by sending them a private message on facebook, or Twitter.

The agents work 9am - 8pm weekdays, and 9am - 6pm weekends (and bank holidays).

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Shea190 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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