Question

Credit score ruined - I do not have an account with you or your affiliates and never have

  • 27 June 2023
  • 2 replies
  • 31 views
annie54
Rank

Credit report shows two payments missed to ID Mobile. I do not have an account with you and never have

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Sorry to hear about this @annie54. It sounds like you might’ve been the victim of identify theft, and somebody opened an iD Mobile account fraudulently in your name.

I’d suggest getting assistance from iD Mobile’s social media customer support team privately on facebook (using Facebook Messenger), or send them a DM (direct message) on Twitter.

If you’ve not done so already, it’s a good idea to report any fraud to Action Fraud online:

https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime

 

Tom
Rank
Userlevel 7
Badge +4

Hi @annie54 

 

Have you received any letters or other notification about the iD Mobile account?

 

Have you managed to get in contact via the methods mentioned above by @andewhite?

 

Please let us know as we’d like to assist further on this.

 

Tom

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