My handset is broke beyond repair, signal is a nightmare and I've only been in the contract for a few months. Customer service is on its arse, any chance someone can message me and give me options on getting a new handset before I cancel please. Ive been trying to live chat but it's not working properly.
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Userlevel 8
+6
Define broke and beyond repair? Have you returned it for a warranty repair and been told that it's beyond repair and if so what is/was the fault?
Hi,Â
It's in pieces, I've managed to get the sim and use it in a different phone but was wondering how much I would have to pay to get a new handset. I'm not due for an upgrade because it's so early into my contract.
I've not tried to return it yet and don't think I will get a replacement because someone did it on purpose. The phone was fine before so not sure what to do ?Â
Userlevel 8
+6
You can purchase a new SIM free handset here:
Userlevel 7
+10
Hello
We don’t support early upgrades by paying a fee and we wouldn’t replace a handset if it was broken or physically damaged.
If you had taken out insurance, then you can make a claim for this.
Otherwise, your only option is purchasing a new phone SIM free.
Mohammed
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