details incorrect message

  • 29 March 2023
  • 2 replies
  • 20 views
O
Rank

Can anyone help, I'm trying to switch my old number from Vodafone but keep getting details incorrect message

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

This is a public forum, and members of the iD community can’t look at any customer accounts @Owl.1867.

I’d suggest contacting the iD social media customer support team privately @Owl.1867, using facebook (via Messenger), or Twitter (by DM), so they can assist with your PAC from Vodafone. 

The agents work until 8pm weekdays (6pm at weekends).
🍀

Tom
Rank
Userlevel 7
Badge +4

Hi @Owl.1867 

 

Please could you try the port form again with the surname in all caps and making sure the transaction number begins with a “4”?

 

https://switching.idmobile.co.uk/

 

Tom

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