Question

Difference between ID app and phone on allowance limit

  • 1 June 2020
  • 1 reply
  • 22 views

My ID app says I have 455 out of 500 minutes on my current allowance but when I make a call my phone tells me that I have reached a cap and will not let me make a call till I buy more minutes, why?


1 reply

Userlevel 4
Badge +2

Hi @stvn_lomas 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

No need to refresh the page, this will happen automatically. Let us know how you get on.

Thanks,

Pearl

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