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Direct debit is not active

  • 11 January 2024
  • 5 replies
  • 95 views
R
Rank
Userlevel 1

Hi, I change my direct debit details. I set up new one on my business account today  I got a text message from ID as is no active direct debit on my account after checking my bank account I see everything is correct is there any chance that I can check that somehow on the ID account

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Best answer by andewhite 12 January 2024, 08:14

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

You could try the iD online Live Chat support service @Robert Knapp - an agent should be able to check your account. 

The agents work until 8pm on weekdays (6pm at weekends).

 

R
Rank
Userlevel 1

Thanks for letting me know 

R
Rank
Userlevel 1

Can u please explain where I can find live chat I been looking yesterday 🙈but didn’t see any 

andewhite
Rank
Userlevel 8
Badge +9

Try opening https://idmobile.co.uk/live-chat, in a web browser. 

Type “talk to a person” after connecting, to avoid the 24/7 chat-bot.

🍀

Tom
Rank
Userlevel 7
Badge +4

Hi @Robert Knapp 

 

Hope you’ve managed to get this sorted with the iD Mobile Live Chat, thanks for the help here @andewhite.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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