Does the iphone se come with a 24 month warranty?

Hi @Tom Callingham,

The iPhone SE comes with 12 Months warranty as provided by the manufacturer.

Thanks,

Kash

Hi @gruntfutuk,

We can confirm that information isn’t true. Apple products have a 12 month warranty period. No product we, or any other network sell is covered for 6 years as standard. The 6 years in this instance is how long a customer has to be able to take the seller to court in order to dispute how they have upheld the 12 month warranty (12 month mentioned in column two of the same chart the 6 years is mentioned, snip below) if the customer feels it has not been upheld correctly.

 

@Tom Callingham asked specifically how long the warranty of an Apple handset was, all Apple handsets have a 12 month warranty, as per the image above.

Hope this has cleared up any confusion.

Will

Hi @gruntfutuk,

Just a couple of things sorry:

“This right exists in UK law and cannot be removed by any terms and conditions from a retailer/reseller.

 

ID are bound by the same laws as every other business selling such products to UK consumers.”
 

Nowhere has it been advised otherwise, I’m advising that no product is covered for 6 years as standard due to relevant UK Law. As advised, if during the warranty period, the seller has failed to uphold their responsibility, the buyer has the aforementioned 6 years from the point of delivery to make a claim about this.

“There is an obligation after a reasonable period on the consumer to prove there is a manufacturing fault that existed when the product concerned was new. This generally requires an independent expert  report other than when a common problem becomes widely known.”

It was previously a “reasonable period” under the Sales of Goods Act, however the Consumer Rights Act 2015 which replaced SOGA changed this period to a set 6 months. Before the first 6 months, the onus is on the seller to prove the product wasn’t inherently faulty, after that, it is the responsibility of the customer to prove otherwise by getting the handset assessed by the manufacturer and providing an engineers report to that affect. If the handset is faulty within the first 30 days of delivery, it is assumed immediately that the fault was inherent, and an exchange or refund offered by the seller.

“The obligation is between the retailer/reseller and the consumer and not between the manufacturer and the consumer.”

Absolutely, I don’t think anybody is disputing that. However it is Apple that set the parameters of the warranty, and it’s those stipulation, such as the 12 month expiry date, that we the seller uphold.

Again, I hope this clears everything up. If you do need any more advice though, we’re always happy to provide it.

Will

Edit:

Just for added clarity, Here is a link to Which? Magazine (Independent Consumer Advice publication) that breaks down the Consumer Rights Act 2015, and specifically touches on the 6 year point:

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

Here is a relevant snip from the article:

 

Hi @gruntfutuk,

I’m just making it very clear and not at all ambiguous as to exactly how long an Apple handset is covered for under warranty and existing UK Consumer Law. The last thing we want at iD Mobile is for people to misunderstand their consumer rights.

Take care!

Will