Hi,
The terms on the website are as follows;
Step 1:
Purchase a Samsung Galaxy A34, Samsung Galaxy A54, Samsung Galaxy S21 FE, Samsung Galaxy S22 128GB, Samsung Galaxy S23, Samsung Galaxy S23 Plus, or Samsung Galaxy S23 Ultra between 09/08/23 - 27/09/23 or whilst stocks last on selected Unlimited data tariffs and receive a pair of Samsung Buds2 (Black colour) worth £139.99, at idmobile.co.uk only.
I have highlighted the word ‘or’ as this makes two separate terms of which either can be fulfilled to qualify. I have just been told my purchase of an s23 does not qualify for the earbuds as I haven't also purchased the correct data plan.
The terms should be either an ‘and’ or just a comma. This has led into a contract under a false pretence.
Now I am paying more for a contract which I could have had cheaper elsewhere.
I was offered £20 off my bill which is just short of insulting as I’m technically out of pocket by £149.99 plus the difference between this contract and the cheaper alternative.
If this can not be resolved, I will be pursuing this through the ombudsman and cancelling both mine and my wife’s contract as we are still within the 30 days opt out clause.
Best answer by Mohammed
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